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Shipping & Delivery


We offer reliable shipping services to get your orders to you in a timely manner. Our shipping policy provides you with essential details about delivery times, shipping fees, and tracking options.

Please note that shipping charges may vary in price depending on our shipping agent rates. We strive to keep these costs as competitive as possible while ensuring the best possible service.


Nerokas Dedicated Rider Service: We believe in going the extra mile to serve our valued customers. That's why we're excited to introduce our Dedicated Rider Service, designed to offer a personalized and efficient delivery experience like no other. When you choose this option, your order will be hand-delivered by one of our trusted team members, ensuring a personal touch to your delivery experience. This service may be available in specific areas within Nairobi and its environs, and you can learn more by contacting our customer support team.

With our Dedicated Rider Service, your orders will be hand-delivered by a member of our trusted team. This service adds a personal touch to your delivery, ensuring your items arrive safely and promptly at your doorstep. Experience a new level of service and reliability with Nerokas' Dedicated Rider Service . Your satisfaction is our priority, and we're committed to delivering excellence with every order.

Regular Shipping (Local Transport Companies): (Preferred COUNTRYWIDE SHIPPING OPTION)

At Nerokas, we understand the importance of convenient and reliable shipping options for our customers. For those who prefer to use local transport companies for their shipping needs, we have established the following policy to ensure a smooth and transparent shipping experience. This can be by Bus

1. Shipping Providers: Nerokas collaborates with local transport companies that have a proven track record of safe and efficient delivery services. We partner with reputable providers to ensure your packages are handled with care and delivered in a timely manner.

2. Shipping Locations: Our local transport shipping services (Bus & Matatus) are available for customers within the Country. These areas may vary, so please check with our customer support team or website for a list of locations where this service is offered.

3. Shipping Charges: Shipping charges for local transport will be based on the specific service area, package weight, and dimensions. These charges will be clearly communicated to you during the checkout process, allowing you to make an informed choice.

4. Estimated Delivery Times: Local transport shipping typically offers shorter delivery times within the specified service areas. Exact delivery times may vary, but we aim to provide accurate estimates during the checkout process. Please note that occasional delays due to unforeseen circumstances may occur.

5. Tracking and Notifications: We understand the importance of staying informed about your shipment's status. You will receive tracking information and regular updates on the progress of your order, allowing you to monitor its journey from our store to your doorstep.

6. Packaging and Handling: Nerokas takes pride in packaging your items securely to prevent damage during transit. Our local transport partners are instructed to handle packages with care to ensure your order reaches you in excellent condition.

Dedicated Courier Service: Wells Fargo

Nerokas Electronics is thrilled to introduce our exclusive partnership with Wells Fargo, a trusted name in the world of logistics and courier services. We understand the importance of swift, secure, and reliable deliveries, and we're committed to offering you an exceptional shipping experience.

With our dedicated courier service provided by Wells Fargo, you can expect:

  • - Speedy Deliveries: Wells Fargo's efficient network ensures your orders reach you with precision and in minimal time, whether you're located across town or across the country.

  • - Advanced Tracking: Stay in the know with real-time tracking updates on your shipment's status. You'll have complete visibility from the moment your order leaves our store until it arrives at your doorstep.

  • - Unmatched Security: Your packages are handled with the utmost care and security. We've partnered with Wells Fargo to provide you with peace of mind in every delivery.

  • - Personalized Service: Enjoy a tailored and personalized shipping experience. Your dedicated courier is at your service, ensuring your Nerokas items are delivered exactly as you expect.

This partnership with Wells Fargo is a testament to our commitment to your satisfaction. At Nerokas Electronics, we believe in delivering not only great products but also an exceptional shopping journey, and our dedicated courier service ensures just that. Experience the Nerokas-Wells-Fargo advantage today and enjoy the convenience of seamless, reliable, and secure deliveries for all your electronic needs. Your satisfaction is our priority, and we're here to make it happen. Shop with confidence, knowing Nerokas Electronics is dedicated to delivering excellence to your doorstep.


For our valued customers beyond the borders of the Republic of Kenya, Nerokas is pleased to extend our reach to the Eastern Africa region. We understand the importance of providing convenient access to our exceptional products and services to a broader audience.

To facilitate this, we have partnered with a reputable East African bus company to offer dedicated delivery services. This strategic partnership ensures that your Nerokas orders are handled with care and efficiency, reaching you no matter where you are in the Eastern Africa region.

Whether you're in Tanzania, Uganda, Rwanda, or any of the neighboring countries, our dedicated delivery services are designed to bring the world of electronics closer to you. Expect timely deliveries and secure handling of your orders, ensuring a seamless shopping experience.

At Nerokas, we're committed to breaking down geographical barriers and making your electronics needs more accessible. Your satisfaction remains our top priority, and our partnership with the Bus company is a testament to our dedication to serving you better. Shop with confidence, knowing that Nerokas is here to deliver excellence to your doorstep.

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