For the past 15 years, Nerokas has stood proudly at the forefront of Africa’s open hardware movement. We have had the absolute privilege of walking alongside engineers, innovators, makers, educators, and visionaries who are actively shaping the continent's technological landscape. From how electronics are thought about to how they are used and developed locally, our journey together has been nothing short of transformative.

As we look toward the future, our commitment to empowering your innovation remains completely unchanged. However, the ways in which we deliver excellence must grow to match the fast-paced, digital world we now operate in.

To bring you a more streamlined, efficient, and educational experience, Nerokas is officially transitioning to a fully online operational model, with walk-in customer service discontinuing on 1 September 2026.

What is Changing—and What Stays Exactly the Same

We want to reassure our community that the core pillars of Nerokas—our catalog, our dedication to open hardware, and our passion for African innovation—remain entirely untouched.

  • The Shopping & Ordering Experience: You can continue to access all your favorite components, tools, and kits, but with a much smoother, upgraded digital storefront. Placing orders online is now faster, clearer, and backed by a state-of-the-art tracking system.

  • Corporate Business: Corporate partnerships, bulk institutional requests, and ongoing enterprise projects continue completely as normal, backed by our dedicated account management teams.

  • Store Access & Pickups: While traditional walk-in counters and in-store shopping will no longer be available, our facility remains open exclusively for Pick-Up From Store options. Please note that all pick-up orders must be placed and paid for online prior to arrival. No orders will be processed or created instore.

Why We Are Making This Big Shift

1. Doubling Down on Pure Customer Experience and Education

By shifting our focus away from physical storefront operations, our team can redirect valuable energy, time, and resources toward what matters most: improving our digital infrastructure, enhancing order accuracy, and expanding our educational resources for the African maker community.

2. Introducing 24/7 Customer Support with Gino_AI

Innovation doesn’t sleep, and neither should your support system. We are thrilled to introduce round-the-clock customer assistance. You can now reach us 24/7, combining the expertise of our human support team with our intelligent new assistant, Gino_AI, to ensure your technical questions and inquiries are answered instantly, any time of day or night.

3. Streamlining Quotations for Greater Efficiency

To keep our administrative workflows as sharp as your projects, we are officially retiring WhatsApp quotation requests. Moving forward, all formal supply quotations must be addressed directly to our contact email (available on our contacts page). This ensures that every request is formally tracked, processed, and answered with precision.

Stepping Into the Future Together

This evolution is a massive milestone for us, and it is designed entirely with you—our customer—in mind. We are eliminating friction, embracing automation, and clearing the path for a faster, smarter, and more educational hardware journey.

We deeply appreciate your trust, loyalty, and partnership over the past decade and a half. As we turn this exciting page on 1 September 2026, we invite you to explore our new digital ecosystem, test out our 24/7 support, and continue building the future of Africa with Nerokas.

Welcome to the next chapter of open hardware.

Full Statement Coming Soon!